1. Services

We provide residential and/or commercial cleaning services as described on our website. Service descriptions, availability, and pricing are subject to change without prior notice. All services are rendered based on the scope agreed upon at the time of booking.

2. Appointments & Cancellations

• Appointments must be booked in advance.
• Cancellations require at least 48 hours' notice. Cancellations made after this window may result in a cancellation fee.
• If our team is unable to access your property at the scheduled time, a service fee may apply.
• We reserve the right to reschedule or cancel services due to unforeseen circumstances.

3. Payments

• Payments are due upon service completion unless otherwise agreed in writing.
• We accept payments via Zelle and Venmo.
• Failed or declined payments may result in delayed or canceled future services.

4. Customer Responsibilities

To ensure a smooth and successful cleaning experience, you agree to:

• Provide accurate and complete information, including address, contact details, and access instructions.
• Ensure a safe and hazard-free working environment for our staff.
• Notify us in advance of any special cleaning requirements or areas of concern.
• Secure all valuable, fragile, or sentimental items prior to our arrival.

5. SMS Terms & Conditions

1. SMS Consent Communication:

Information (phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2. Types of SMS Communications:

If consent has been given, you may receive SMS messages related to:

• Conversational SMS
• Appointment reminders
• Follow-up messages
• Billing inquiries

3. Message Frequency:

Message frequency may vary. You may receive up to 3 SMS messages per week related to appointments, follow-ups, and billing.

4. Potential Fees for SMS Messaging:

Standard message and data rates may apply depending on your carrier's pricing plan. Fees may vary for domestic and international messages.

5. Opt-In Method:

You may opt in to receive SMS messages from Anita's Cleaning Services:

• Verbally, during a conversation
• By checking the SMS consent box on our forms

Consent wording:

"Do you agree to receive conversational text messages from Anita's Cleaning Services? Reply STOP to opt-out; Reply HELP for support. Message & data rates may apply. Messaging frequency may vary. Visit our website for our Privacy Policy and Terms & Conditions."

6. Opt-Out Method:

You may opt out at any time by replying "STOP" to any SMS message. You may also contact us directly to request removal from our messaging list.

7. Help & Support:

For assistance, reply with the keyword "HELP" or contact us directly. If you do not wish to receive SMS messages, you may leave the SMS consent box unchecked on our forms.

8. Standard Messaging Disclosures:

• Message and data rates may apply.
• Opt out at any time by texting "STOP".
• For assistance, text "HELP" or visit our Privacy Policy and Terms & Conditions pages.

6. Liability

Anita's Cleaning Services is not responsible for:

• Pre-existing property damage
• Items not properly secured or stored prior to cleaning
• Minor wear and tear resulting from standard cleaning practices
• Loss or damage to items of high sentimental or monetary value left unsecured

We take great care in providing our services, but we recommend that you secure all valuables before our arrival.

7. Updates to Terms

We reserve the right to update these Terms & Conditions or our Privacy Policy at any time. Changes will be posted on this page with a new effective date. Continued use of our services constitutes acceptance of any updated terms.

8. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the State of Texas. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of Texas.

9. Contact Information

If you have any questions or concerns regarding these Terms & Conditions, please contact us:

📞 (469) 498-2582
📧 info@anitascleaningservices.com